Lori Schwartz’s career is distinguished by leadership roles and transformative contributions across the financial services industry. At J.P. Morgan Payments, where she serves on the business’s operating committee, and formerly at Bank of America Merrill Lynch, she has consistently driven innovation, enhanced business performance and led initiatives that have redefined treasury management solutions.
J.P. Morgan Payments combines treasury services, trade and working capital, and card and merchant services capabilities to help clients pay customers or employees, in different currencies, around the world. They process more than US$10trn in payments daily, operating in over 160 countries and over 120 currencies.
Lori manages a global team of over 1,200 in over 50 cities around the world responsible for Receivables, Accounts, Liquidity, Cross Currency, Payments and Commercial Card. This team makes up a significant part of the Payments business which pulled in over $18 billion in 2024, overall.
Career milestones include directing the development of J.P. Morgan Access, a top-ranked digital platform empowering clients with enhanced visibility and control over their financial transactions.
Under her leadership, J.P. Morgan Payments rose from fourth to first in the global market for USD cash management – as ranked by the Euromoney Cash Management Financial Institutions Survey – and was placed No. 1 overall for the Payments & Treasury Management category in Coalition Greenwich’s Digital Transformation Benchmarking Study 2024 for the second year in a row.
Her vision for a modernised tech stack and integrating digital innovation into traditional treasury services has set a new standard in the industry.
In H124, the bank’s Coalition Greenwich Competitor Analytics Heritage Corporate & Investment Bank deposits index market share for liquidity and account solutions was 17.3% and Lori also elevated J.P. Morgan Payments’ position in centralised treasury management, securing the No. 1 spot in Crisil Coalition Greenwich rankings for EMEA.
She has driven innovation by forming J.P. Morgan Payments’ first digital and design team. Her integration of technology and client-centric solutions has enhanced operational efficiencies and client satisfaction, establishing her as a role model in the treasury and payments industry.
Lori emphasises collaboration among treasurers, technology teams and other departments to streamline operations and create strategic value. Her leadership in navigating the payments revolution – from traditional B2B payments to supporting global corporates with diverse payment methods – demonstrates her adaptability in a rapidly evolving industry.
Her influence is global with significant contributions in Europe, Asia, the Middle East and Latin America. She exemplifies the importance of ‘failing fast’ to innovate responsibly while managing risk effectively. Lori’s efforts ensure that treasury solutions not only meet current needs but also anticipate future challenges, solidifying her status as an industry trailblazer.
While leading liquidity and account solutions, and now Treasury Services, at J.P. Morgan Payments, Lori has built (and continues to foster) a management team with a significant female representation, actively supporting their career development.
She also regularly participates in forums that provide career guidance to young women across the firm and fosters an inclusive workplace through skip-level meetings, offering tailored mentorship to colleagues at all levels. Her dedication to equity, diversity and inclusion has created lasting opportunities for women in leadership and strengthened a culture of mentorship and support throughout the organisation.
“Over the past ten years working with Lori, I have been consistently impressed by her enthusiasm for the payments industry and her drive for results,” says Kayley Harden, Head of EMEA CIB Treasury, CIBT Planning and Analysis, CIB Resolution & Recovery at J.P. Morgan Chase.
“She sets high standards for herself, her team and her internal partners. Lori has built a strong, diverse team united by a shared vision and as her role has expanded, the business has continued to thrive. As a female leader she has truly ‘walked the walk,’ fostering a deep bench of talented women on her team.”
Lori is a committed mentor to rising leaders within J.P. Morgan Payments and the broader financial services community. Her mentorship has cultivated a new generation of talent focused on delivering innovative treasury and payment solutions.
She actively contributes to discussions on advancing the payments industry and promoting gender diversity in leadership, particularly within technology-driven sectors.
Trish Devine, Global Head of Corporate Payments Sales at J.P. Morgan Payments describes Lori as a visionary leader who has consistently demonstrated exceptional leadership and strategic thinking throughout her career, successfully navigating the business through complex challenges, driving innovation and growth.
“Lori is renowned for fostering a collaborative environment where team members are encouraged to share ideas and work together towards common goals,” she adds. “Her commitment to promoting an inclusive culture is evident in her efforts to implement diversity and inclusion initiatives, ensuring that every voice is heard and valued. Under her leadership, her business has not only achieved remarkable success but has also become a model for creating a workplace where everyone can thrive.”
