Adam Smith Awards Winner – First Class Relationship Management
In the past, the relationships between Brocade and its banking partners were less than optimal. The existing process for bank relationship management was not structured or comprehensive. Therefore, the evaluations on banking partners were mainly from fragmented feedback among the treasury staff. The other business units in Brocade could not properly select right banking partners for their specific needs because of lacking of an accurate assessment on their banks. Chris Hanson describes the Bank Relationship Scorecard they have developed at Brocade.
This webinar was held on Wednesday 2nd December 2015.