The Services business is also embracing financial innovation with a strong focus on digital assets and AI (as seen in Shahmir Khaliq’s, Head of Services, memo):

• Digital Assets: This quarter, we announced Citi as the first global bank to issue and custody tokenized depositary receipts for private shares using blockchain. Additionally, over the July 4th weekend, we went live with our first 24/7 USD clearing for a Citi Token Services integrated payment, a real-time transaction between a non-Citi and a Citi account owner that creates an always-on, multi-bank solution.

• Artificial Intelligence: We are deploying AI deliberately and at scale, governed by close partnership with our risk and control teams with 50 more actively in flight across Services.

• The early results are tangible: a 30–40% boost in developer productivity, an 80% reduction in client onboarding documentation review times in the US, and AI-powered tools that are streamlining thousands of complex client engagements every year.