“The CashPro App has been our saving grace,” said Daylon Bailey, Treasury Operations Manager of Highgate Hotels and member of the CashPro North America Board. “It helps me make decisions everyday – including whether to approve someone’s access, or to release a wire. For payment approvals, I may not be near my laptop, but if I am expecting a payment that needs to go out, I can pull out my phone and quickly validate information without delay.”

The drivers of mobile adoption

Several converging dynamics drove the 20% year-over-year surge in CashPro App sign-ins.

“Mobile has moved from convenience to necessity—serving as a powerful companion to established treasury operations as clients navigate market volatility, evolving workforce expectations, and rapid advancements in mobile-native security and AI,” said Jennifer Sanctis, CashPro Product Executive at Bank of America. “These forces are reshaping how treasurers work, and mobile has set itself apart by providing immediate access to information for critical decision-making in moments that matter.”

• Demand for real-time visibility and AI driven insights: The CashPro app delivers instant access into cash positions, balances, and – since November 2025 – Investment Grade Bond market data through Capital Markets Insights and its AI driven Trade Evaluation Driver score helping finance teams assess market conditions and relative value directly from their mobile device.

• Adoption of biometric authentication via QR Sign In: Enabling a seamless, secure connection to CashPro Online and extending familiar consumer experiences – such as QR codes and biometrics – into high value commercial banking workflows.

• Preference for push-based workflows over email: In-app push alerts and approvals via the CashPro Mobile Token provide stronger security and faster response times compared to traditional email-based notifications, which remain more vulnerable to spoofing.

“Clients have been clear about what they need from us—speed, resilience, and uncompromising security,” said Winnie Chen, head of Global Payments Solutions APAC at Bank of America. “Their feedback, combined with a rapidly evolving industry landscape, continues to shape how we invest in the CashPro App—expanding mobile capabilities that give clients confidence to act quickly and securely, wherever their business takes them.”

More enhancements ahead for CashPro App users

Later this year, Bank of America will introduce new functionality to enhance the mobile experience, including:

• Redesigned Payment Approval that will further improve workflow.

• A new digital identity verification experience for corporate administrators. This update will build on the app’s inherent cybersecurity protections and patented integrated mobile token.