Insight & Analysis

Press release: Employees rely on Google more than IT support

Published: Jun 2021

22nd June 2021 – Business energy supplier Gazprom Energy surveyed 1,000 British workers across a variety of different sectors to reveal their most commonly encountered issues, to what extent they’ve been supported by their employers when WFH, and the nature of their setups.

Newspaper press release

We supplemented this with data from Google to discover the issues which are searched-for most by type of software.

Key findings from the study include:

  • More employees use Google (38%) than their own company’s IT support (35%) to assist them with tech issues.
  • 32% said they’d missed a meeting due to technical issues, and 22% have missed deadlines.
  • A fifth of employers haven’t provided employees a computer charger while working from home.
  • More than a third of employees work from a personal device rather than one provided by their employer – creating significant security implications.
  • A third of employees would leave their job because of poor workplace tech – and retail employees specifically were most likely to do so (40%).

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