ONE embarked on an ambitious transformation project focusing on introducing automation and real-time capabilities to modernise its front- and back-end systems, to streamline cash, payments and supply chain management as well as improving the overall experience for its customers.

Real-time shipment tracking – on the customer front, ONE rolled out a state-of-the-art digital portal that facilitates real-time tracking of shipments while offering automated documentation processes and instant support for customers.

Transitioning to digital payments – from a banking perspective, ONE worked with HSBC to integrate a payment gateway into its e-payment portal, ‘ONE ePayment’, enabling customers to make payments digitally via options such as QR payments, request to pay, pay by link and bank transfers for a more seamless, convenient and secure payment journey.

Real time notifications to speed up cargo release – by implementing ISO 20022 camt.054 credit notifications and camt.052 through API integration, ONE can now obtain details of payment transactions completed by the end customer promptly to further automate the reconciliation and document/cargo release process.

Liquidity optimisation – ONE adopted HSBC’s Omni Channel solution to offer newer payment methods which enable the company to directly collect from shipping lines, moving away from traditional methods of collections via agents, where regulations permit. The company also established global liquidity structures across three regions to automatically centralise cash across GBP, USD, JPY and EUR where possible, helping to maximise internal cash use to minimise external borrowing.