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All you “knead” is AI. How intelligent cash forecasting delivered at Domino’s

Published: Sep 2024
Adam Smith Awards 2024 logo

Best Cash Flow Forecasting Solution

Overall Winner

Domino’s

Photo of Nina Poyet, J.P. Morgan and Ian MacDougall, Domino’s.

Ian MacDougall

Associate Treasury Analyst
Domino's logo

Domino’s Pizza, Inc. (NYSE: DPZ) is the largest pizza company in the world with more than 20,500 locations in over 90 markets around the world as of 31st December 2023. Founded in 1960, Domino’s is one of the most widely-recognised consumer brands in the world and it focuses on serving neighbourhoods locally through its large network of franchise owners and US company-owned stores through both the delivery and carryout service models. The corporation is Delaware-domiciled and headquartered at the Domino’s Farms Office Park in Ann Arbor Township, near Ann Arbor, Michigan.

in partnership with

J.P. Morgan logo

The challenge

The restaurant industry, one of the most competitive out there and forecasting cash flows and determining the best use of cash is a mission-critical function.

For Domino’s, the complexities were magnified by its global footprint and franchisee-centric model, leading to obstacles in accurately forecasting cash flow for diverse reporting needs. Manual processes were laborious, slowing down the company’s ability to make capital deployment decisions and impacting its financial agility. Struggling to gain comprehensive visibility into its cash flows, Domino’s faced the risk of reliance on broad forecasts and averages rather than finely tuned point estimates, thereby unable to optimise cash flow utilisation, as manual data entry and categorisation processes consumed valuable time, leaving less room for strategic analysis.

The solution

Domino’s turned to Cash Flow Intelligence from J.P. Morgan, a platform designed to revolutionise cash flow reporting. Powered by AI-driven analytics, Cash Flow Intelligence offered Domino’s a sophisticated toolset for cash forecasting and analysis. By automating data aggregation, categorisation and reconciliation, the platform provides Domino’s treasury team with real-time insights and actionable intelligence.

Efficiency unlocked – manual data cleanup efforts were slashed from hours to under 30 minutes, liberating valuable time for strategic initiatives.

Enhanced visibility – daily cash “health checks” provided Domino’s with unparalleled visibility into its cash flows, empowering proactive decision-making.

Future anticipation – Cash Flow Intelligence enables Domino’s to incorporate those projections into its existing model to supplement the analysis with greater precision, facilitating informed financial planning and risk management.

Centralised workspace – Domino’s established a centralised platform for conducting weekly cash flow reviews and forecasting updates, enhancing operational efficiency.

Detailed categorisation – the implementation of 29 specific transaction categories facilitated in-depth analysis and trend identification, allowing Domino’s to extract valuable insights to make informed decisions regarding resources allocation, investment priorities and operational improvements.

Accurate projections – cash flow forecasts closely aligned with the annual budget for 2024, corroborating the accuracy and reasonableness of the tool and thereby providing invaluable insights for strategic planning and resource allocation.

Minimised human error – Cash Flow Intelligence significantly reduced manual input and improved reporting accuracy, mitigating the risk of errors, and enhancing confidence in financial data.

Ian MacDougall, Domino’sEfficient AP pay-cycle reconciliation – reconciliation of transactions across multiple accounts streamlined payment processes, ensuring consistency and reliability.

Foreign entity balance analysis – Domino’s gained actionable insights into foreign entity bank accounts, facilitating informed decision-making with respect to international cash management.

Collaboration and partnership – Cash Flow Intelligence’s proactive communication and responsive support ensured a frictionless implementation process, with features tailored to Domino’s unique requirements.

“By embracing Cash Flow Intelligence, we reaffirmed our commitment to operational excellence and financial stewardship, setting a new standard for cash flow management in the restaurant industry. With enhanced visibility, efficiency and accuracy, we are poised to capitalise on growth opportunities and drive sustainable value for our stakeholders,” explains Ian MacDougall, Associate Treasury Analyst.

Best practice and innovation

Domino’s treasury team have swapped manual assumptions for data-driven insights and gained clarity, efficiency and agility in cash management. They have also unlocked new avenues to better evaluate capital deployment.

The overhaul is testament to treasury’s innovation and adaptability. By harnessing AI and ML, Domino’s has set a new standard for cash flow reporting solutions.

Key benefits

  • Process efficiencies.

  • Increased automation.

  • Improved visibility.

  • Errors reduced.

  • Manual intervention reduced.

Jeannine Cordwell

NAMR Payments Sales Head for Consumer Goods & Retail, J.P. Morgan Payments

Domino’s Pizza embarked on a multi-year journey to address complexities and optimise their cash flow utilisation and develop enhanced visibility into their cash forecasting and analysis. Domino’s turned to Cash Flow Intelligence, J.P. Morgan’s AI-drive analytics and reporting toolset for cash forecasting to better aggregate, categorise and reconcile their global data. The tool has provided Domino’s with real-time insights that have unlocked efficiencies, enhanced visibility into daily cash positioning, and improved future anticipation for financial planning and risk management. The J.P. Morgan team wants to congratulate the Domino’s treasury team and thank them for their partnership!

in partnership with

J.P. Morgan logo
Adam Smith Awards sail

The Adam Smith Awards are the industry benchmark for best practice and innovation in corporate treasury. The 2024 awards attracted 389 nominations. To find out more please visit treasurytoday.com/adam-smith-awards

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