How Salesforce brought investment strategy in-house
Published: Sep 2024
Best Investing Solution
Highly Commended Winner
Salesforce Inc
Photo of Amber Chi and Cameron Bowen, Salesforce Inc.
Cameron Bowen
Director, Treasury
Salesforce, Inc. operates as a cloud-based software company. The company develops customer relationship management software and applications focused on sales, customer service, marketing automation, analytics and application development.
The challenge
Like many corporate treasury teams, when interest rates started to climb higher in recent years, the team at Salesforce wanted to ensure their cash holdings reaped the benefits with higher yields. Bolstered by the software company’s own internal IT expertise, treasury wanted to create bespoke investment vehicles that could outperform any external provider and reduce fees. The challenge? Building the strategy around the company’s dynamic cash priorities.
The solution
Salesforce developed two money market fund (MMF) alternatives comprising an in-house (“Government only”) strategy on one hand and mandating an existing external manager to run a cash-plus fund (“prime fund”) on the other. By both reducing fees and creating ladders around known outflows, the team were able to significantly out-perform traditional MMFs.
Fee reduction was a critical element of the solution. Most MMFs charge between 15 and 20 basis points (bps). By managing a portion of these funds in-house, Salesforce cut costs resulting in higher interest income compared to similar risk with a government MMF.
“We leveraged an existing manager for our ‘prime fund’ alternative, which decreased the additional fees for this strategy. Each incremental dollar was in the manager’s lowest tier AUM bracket, which on average is lower than MMF fees by a range of three to ten bps,” says Cameron Bowen, Director, Treasury.
In another win, the team managed to outperform MMFs due to regulatory arbitrage. Neither the “government” nor the “prime fund” need to comply with MMF regulations around daily/weekly liquid assets and maximum maturity of individual securities.
Salesforce used its own technology to implement the solutions via Tableau and Slack. The team developed a Tableau dashboard that provides next day reporting on all cash and investment accounts to optimise balances. The reporting requests two data sources via TMS and Clearwater – TMS provides high level balance information on all cash, deposits, MMFs and separate accounts and Clearwater provides all the individual holdings of separately managed accounts.
To optimise the ladders, the team had to refine their approach to monitoring cash by creating dashboards.
Using a Slack Workflow, the team populate a Google sheet which uploads trades to its custodian once the trade is placed via Bloomberg chat/phone. This eliminates free-form data entry and minimises errors. In a seamless and effective transition, the in-house mandate was developed and launched within a month.
Best practice and innovation
Salesforce’s investment strategy has increased visibility into its cash and marketable securities by utilising dashboards that provide insights into risk management and key performance metrics.
Tableau dashboards provide immediate visibility of data for the team to understand concentration of funds; balances which may fall out of compliance with the investment policy, and opportunity costs, given rising or falling rate environments. The technology supports executive leadership and quick decision making.
Salesforce has managed to increase returns above standard MMFs by managing investment in-house and by engaging with external managers whose expertise allows for purchasing/redeeming opportunistic holdings daily.
Additionally, by using a separate account structure, Salesforce gained next day reporting on purchases by their prime fund in contrast to MMFs where there can be a two-week delay if a new name is added to the fund.
Key benefits
Cost savings.
Process efficiencies.
Return on investment (ROI).
Risk mitigated.
Improved visibility.
Manual intervention reduced.
Improved key performance indicator (KPI) metrics.
“Best in class use of our own technology provides next day visibility into what exposure our cash has and what it is yielding which allows us to better optimise our cash.”
Cameron Bowen, Director, Treasury
The Adam Smith Awards are the industry benchmark for best practice and innovation in corporate treasury. The 2024 awards attracted 389 nominations. To find out more please visit treasurytoday.com/adam-smith-awards
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