Microsoft Treasury’s Credit and Collections solution, which is profiled on page 21, was Highly Commended in this category due to the combination of collaboration with teams across the organisation, utilisation of technology with little or no cost to Microsoft and the implementation of improved processes.

All of this has resulted in increased revenue, mitigated risk, substantial cost savings, customer satisfaction and improved payment behaviour and overall record metrics in this space.

The team at Microsoft worked across multiple disciplines to address the problems caused by the delayed collections in the EMEA region and came up with a superb solution.

As Alston explains, “Our success is defined by the metrics, which reflect the results of Microsoft treasury collaborating with our internal partners to mitigate risk and grow revenue through improved processes, utilisation of technology and great team work. These strategies all taken together have produced an amazing result.”

“We believe that these Awards represent Microsoft’s continued focus on innovation and best practices and showcase the collaboration and engagement of our internal teams toward a common goal.”

We were able to accomplish this by leveraging the strengths of each of our team members, utilisation of Microsoft technology and engagement from our internal partners to collaborate and identify solutions that ensured value add for all stakeholders and most importantly our customers.

Some of Microsoft’s treasury metrics as of April 2010 are:

1. 60+ days past due

   1. Currently at 6% – a reduction of 79% from the high in the last 16 months.

   2. Currently at $6.6m in absolute dollars – a reduction of 84% from a high of $40m.

2. Invoices in dispute

   1. Currently represent $3.6m of the total AR – a reduction of 80% from a high of $21m.

The Microsoft Treasury EMEA Credit and Collections team would like to express their appreciation and gratitude to the below contributors and their teams for their incredible engagement and collaboration with Treasury to make this possible.