Treasury Today Country Profiles in association with Citi

Debt becomes her

Of all the many and varied problems associated with dying, damage to the sufferer’s credit rating is not usually thought to be the worst. Yet that is the only symptom experienced by J.P. Morgan Chase customer Wrenella Pierre, who has fought a long-running battle with the bank to get her life back.

Pierre’s family received a letter of condolence, and their mistaken records meant her attempts to refinance a mortgage were stopped dead. As her attorney explains, “There is no possible way to have credit extended when you’re deceased.”

The bank notified credit-reporting agencies too, and, she alleges, the bank took over a month to correct the error. Pierre is suing the bank over the numerous financial problems she says she has suffered as a result.

The case is on-going.